HR Operations

Managing every touch-point in the employee lifecycle.

Services we Offer

HR Operations refers to the management of employee day-to-day issues, also known as employee touch-points. We understand that the effectiveness of these touch-points has the potential to engage or disengage your workforce, which in turn affects your bottom line.

We will review your documents quickly and efficiently to identify where updates are needed, where you have risk and exposure, where gaps exist and what you need to do to get compliant.

Do your HR documents sufficiently deliver on your legal obligations and reflect your business practices? Are they simplifying your business and helping you to work smarter, not harder?

Our best-practice frameworks give you the structure you need to run your HR services independently: templates, polices and procedures, company videos. The iQhr framework can help you run your business more efficiently because once the correct parameters are in place, all you need to do it is follow them.

Termination of employment, and all the events that unfold in the lead up to the termination, can be one of the most challenging times for an employer. This time in an employee’s lifecycle is fraught with complexity and there are many pieces of legislation that need to be adhered to.

Getting it wrong could mean an unfair dismissal claim, adverse action or a discrimination claim, all of which can be costly, distracting and exhausting. The good news is that they’re avoidable. We can manage all aspects of your employment termination process whether it be performance management, redundancy and restructures or negotiated exits.

Do you have the right talent in place doing the right things at the right time? Too busy to recruit yourself?

Leave it to us. We can scope out your job profile, design an ad campaign, screen and interview candidates and present you with a shortlist for you to choose from. We can even facilitate psychometric and skill testing to ensure you get the right person in the right seat.

This is a key driver of employee performance. We define the status quo by completing job analysis whilst also mapping the related job process. We then collaborate with you to determine where gaps exist and where improvements can be made to maximise clarity, accountability and efficiency. We then craft a thorough job profile and apply a change management strategy to implement the updates across the business.

Sometimes people don’t see eye-to-eye and that disharmony filters through your workplace and affects morale. We can work with your people to get to the bottom of the situation and find a way forward that is respectful and helpful for everyone concerned.

It’s hard to investigate claims and allegations when a business is small and relationships are tight, your best efforts to be objective can still be perceived to be biased. We can perform thorough investigations which are impartial, sensitive and confidential and help get the information you need to make the right call.

Effective managers are the key to a positive culture, strong business performance and employee retention. We craft and deliver manager training workshops to empower your managers to lead others.

We partner with your existing HR team and apply coaching and mentoring support to take their performance to the next level.

A huge Fair Work focus in 2022! Don’t get caught out like so many other employers in honest mistakes, we can perform a payroll audit to ensure your practices are accurate and compliant.

Do you know what to do when the union comes knocking at your door? We have solid experience in end-to-end negotiating and drafting EBAs which can actually help, not hinder, your business.

We can craft your WHS framework to deliver on your duty of care responsibilities in accordance with legislation in your state or territory.

Ready? We are here to help.

The iQhr Document Library includes:


A base line policy for all businesses. Defines your corporate identity, what your employer priorities are as well as what behaviour you expect from your employees.

A big policy under the Fair Work microscope. Show your duty of care with this policy and use it to teach your workforce appropriate behaviour.

This policy informs your workforce about what you will and won’t tolerate in the workplace, and how you will deal with issues should they arise. An important policy for all workplaces.

This policy encourages employee complaints to stay in-house rather than to an outside third party such as a lawyer, union member or Fair Work.

Process Kits:

Our Process Kit contains a handbook and all the forms your need to to scope a position, define key selection criteria, advertise, shortlist, interview and select a preferred candidate.

Our Process Kit provides an SOP and all the forms and contracts you need to set up a new starter on your payroll.

Our Process Kit contains an instructional handbook and all the forms you need so you can set up and run your own Performance Management system.

This Process Kit contains an instructional handbook about how complaints and discipline must be managed in the workplace. It also contains various letter templates for you to use.

A minefield for any employer! This Process Kit contains an SOP which shows you in plain language what your employer obligations are, and the do’s and don’ts of managing claims.


The latest employment contacts for a range of industries and occupations, ranging from senior executive to manufacturing, retail, casual work and short-term contracts and more.

Confused about what to write? We have first, second and final warning templates as well as termination letters.

A special contract for those instances where you need to deviate from the award by mutual agreement.

These can be tricky situations especially if the employee is covered by a protected condition. We have the right wording for your situation.